Phenomenology and User Experience of Public Restrooms

roll of money

“roll of money” by frankieleon

In the context of a restroom, the intention of the user is to wipe clean without breaking paper with a finger.

The intention of the developer and administrator of a restroom is to save money by creating and distributing thin and easily breakable paper.

Which perspective to the same context wins in the end, the user’s who interacts in the situation or the administrator’s?

It is in such drastically simple and inconvenient everyday matters where we refuse to see into the actual user experience, and where we end up breaking it.


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