A Couple of Links to Social Media eBooks

The Art of Social Sales

http://www.thecustomercollective.com/ClientFiles/be70d6aa-b31d-4adb-aba1-1620f61ca654/TheArtofSocialSales.pdf

The Impact of Social Computing on the EU Information Society and Economy

http://ftp.jrc.es/EURdoc/JRC54327.pdf

ENGAGEMENTdb 2009 report

http://www.engagementdb.com/downloads/ENGAGEMENTdb_Report_2009.pdf

Seth Godin’s Blog – What Matters Now

http://sethgodin.typepad.com/files/what-matters-now-2.pdf

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