I wanted to have an Internet connection for my company and after seeing a pretty decent kind of offer, I thought I would buy it from this unnamed lighthouse company. I was so wrong.
It seems that this package offer was something that they won’t even sell to companies in the first place, but somehow they sold it to mine! This I found out this morning when talking with the customer service guy because of not getting my cable modem. And the new connection should open soon.
And from the sound of the customer service person it seemed that I had been the dumb one in this situation not knowing this fact, and I should call them back because the guy in charge of these things won’t be at work before 9 o’clock.
I SHOULD CALL THEM BACK?! Why the hell should I pay those calls because they have made a mistake? Maybe they should ask me when is a good time for this aforementioned guy to call ME back, not the other way around!
I have just one thing to say to this company: You lost a client. I’m getting my connection from elsewhere. If this is how you treat your customers when they have problems, I don’t want to be among them. Thank you, bye!